Atelier ÉQLA offers free delivery.
All orders are shipped with GO! Kindly note that delivery to countrified addresses can result in longer delivery times. Europewide orders will ship within 4-7 business days of the date you place your order. Atelier ÉQLA is not responsible for packages once they have been scanned and delivered.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Once a package is shipped, the customer will receive a shipping confirmation by e-mail. The tracking number in it will help tracking the shipment history.
All orders are shipped with GO! and therefore will be fully traceable on their website.
Taxes and duties
The prices and products are shown in Euros inclusive the taxes.
For orders outside of the EU
All other costs e.g. customs duty shall be borne by the customer.
Atelier ÉQLA has a 30-day return policy. It must have been only worn for fitting purposes and remains undamaged. They must be sent in their original and full condition.
Atelier ÉQLA cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
Please contact firstname.lastname@example.org. All returns have to be communicated to us in advance and to be shipped at the customer’s expense.
We will credit the purchase amount within 30 days after receipt of return.
We can help you in regards to sizes, detailed product information, delivery, returns, orders or special request. Whatever your query, please feel free to get in touch with us at email@example.com